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Like Oath, our partners may also show you ads that they think match your interests.If you check out OKCupid's page on the Better Business Bureau (BBB) website (which is always a good idea when checking out any company's credibility), you'll find that OKCupid has been slapped with a big, nasty 'F'. Out of 96 complaints filed by members against them, OKCupid completely ignored the BBB's request to resolve the complaints 57 times. This should be a huge red flag to you, dear consumer, that OKCupid's customer service is not their strong suit.Their customer service is so poor that many of their members' complaints and reviews describe it as "nonexistent." One OKCupid member, Kyler from London, Ontario, writes on Consumer Affairs: "Emails have been sent to them weekly, there is no reply.The vast majority of OKCupid reviews and complaints tell of members-some new and some long-time members, some free and some paying-trying to log into their profiles, only to receive what seems like a typical "our-site-is-currently-down" message, as described in this complaint: "When I attempt to log in to my account, I get a message stating that 'we are having technical difficulties, please try back later,' which from what I understand from reading complaint forums regarding their site, is their way of saying 'your account has been deleted.'" Out of the dozens of reviews and complaints I read, I would estimate 80 percent of them mirrored this same scenario, but none of them hinted as to why. When members get a paid subscription with OKCupid, they are also, in the fine print, signing up to have their subscription automatically renewed at the end of the subscription period and have money taken out of their bank account or credit card.Many former members speculate that this is all part of a plot by Inter Active Corp, which owns both OKCupid and Match.com, to drive more members to Match, which costs much more. For example, if you signed up for a three-month subscription with OKCupid, at the end of that three months you would see a charge on your bank account for another three-month subscription.